Are your StarVie products authentic?
Yes. Pro Padel FL is an authorized StarVie distributor. All products sold on our website are authentic and sourced directly from the brand.
Where does Pro Padel FL ship?
We ship to customers throughout the United States. Available shipping options and costs are shown at checkout.
How can I track my order?
Once your order ships, you will receive an email with your tracking information.
What is your return policy?
Eligible items may be returned within 14 days of delivery. Products must be unused and include all original packaging, labels, wrapping, and accessories.
A valid Pro Padel FL order number is required.
How do I start a return?
All returns must be requested through our Return Portal. Enter your Pro Padel FL order number and follow the instructions provided.
You may also purchase your return shipping label through the portal.
Do you offer exchanges?
Yes. Eligible items may be exchanged within 14 days of delivery.
If the replacement product costs more, you will need to pay the price difference. If it costs less, the difference will be refunded to your original payment method. Exchanges are subject to availability.
Can I return a racket after playing with it?
No. Rackets must be unused and free of ball marks, scratches, chips, or other signs of play to qualify for a return or exchange.
What should I do if my order arrives damaged or incorrect?
Email our team at nava.sports.fl@gmail.com with your Pro Padel FL order number, a description of the issue, and clear photos of the product and packaging.
Do your products include a warranty?
Yes. Products purchased from Pro Padel FL include a six-month warranty covering eligible manufacturing or material defects.
The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by contact with the court, walls, fencing, or another racket.
How do I submit a warranty claim?
Email nava.sports.fl@gmail.com with your order number, a description of the issue, and clear photos of the product. All warranty claims are subject to inspection and approval.
Can you help me choose a racket?
Yes. Our team can help you compare rackets based on your experience level, playing style, and preference for power, control, or versatility. Email us at nava.sports.fl@gmail.com for personalized assistance.